Online orders may be returned in-store without a fee, and shipped returns will incur a fee of $9.99. All video game console returns are subject to a $14.99 return shipping fee.

Items purchased online should be returned with all applicable components and original packaging. Items purchased in-store must be returned in-store. We will refund the purchase price and applicable taxes and fees to the original form of payment or provide a replacement, as indicated in this policy. Preowned items are eligible for Online credit only.

TF Games reserves the right to limit, or decline returns or exchanges regardless of whether the customer has a receipt. All returns require a receipt or a tfgames.org order number. Refunds issued for lost items are subject to recharge if TF Games can verify delivery or frequent abuse. All decisions regarding returns are subject to applicable laws. TF Games retains final authority to accept or decline any item that is eligible for return. Under no circumstance will TF Games accept return of an ineligible item. TF Games may, in its sole discretion, refuse return of an item it deems to present a potential health or safety risk to any individual. TF Games also reserves the right to close tfgames.org accounts, or to cancel or refuse orders or returns for violations or abuse of our returns policy, or any fraudulent activities relating to returns.

Claims for “Lost in transit” or “Delivered but not received” orders must be submitted within 7 days of shipment date..